# a81c98-6d

> Public Help Center articles for a81c98-6d.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [How do I access my Cross account?](https://help.cross.com/en-US/how-do-i-access-my-cross-account-1794410.md): Accessing your Cross account is straightforward! You can go directly to https://account.cross.com. Alternatively, you can click the person icon located in the upper right-hand corner of cross.com, or select "Account Login" found in the footer of any
- [Where can I find my Store Credit balance?](https://help.cross.com/en-US/where-can-i-find-my-store-credit-balance-1794412.md): Your available store credit can be conveniently found on your Profile page.
- [How do I use my Store Credit for a purchase?](https://help.cross.com/en-US/how-do-i-use-my-store-credit-for-a-purchase-1794413.md): Using your store credit is easy! If you are already logged into your Cross account, any available store credit balance will automatically appear as a payment option during checkout. If you're not logged in, you'll be prompted to "Log in" when you ent
- [How can I find my Cross Gift Card balance?](https://help.cross.com/en-US/how-can-i-find-my-cross-gift-card-balance-1794414.md): To find your gift card balance, please refer to the original gift card email you received. It would have been sent from customerservice@cross.com with the subject line, "Your A.T. Cross Gift Card $___ gift card." This email contains your complete gif
- [How can I view my order history?](https://help.cross.com/en-US/how-can-i-view-my-order-history-1794415.md): You can easily review your past orders by logging into your Cross account directly at https://account.cross.com. Once you reach the account login page:
- [What if I'm not fully satisfied with my purchase? Can I return it?](https://help.cross.com/en-US/what-if-im-not-fully-satisfied-with-my-purchase-can-i-return-it-1791417.md): Absolutely! If you are less than fully satisfied with your purchase, you're welcome to send it back to us within 30 days of delivery for either an exchange or a full refund.
- [Are there any items that I can't return?](https://help.cross.com/en-US/are-there-any-items-that-i-cant-return-1791418.md): Yes, due to their personalized nature, engraved pens and final sale items purchased from our Outlet cannot be returned. Additionally, opened ink refills and cartridges are generally not returnable. However, if you encounter an issue with an opened re
- [How do I start the return process? Is there an easy way to do it online?](https://help.cross.com/en-US/how-do-i-start-the-return-process-is-there-an-easy-way-to-do-it-online-1791422.md): Yes, we now offer a convenient online return portal where you can initiate and manage your return request yourself. Please visit: https://returnsportal.shop/a.t.-cross to start the process.
- [I ordered a pen that was engraved and also some items that weren't. What if I only want to return the non-engraved items?](https://help.cross.com/en-US/i-ordered-a-pen-that-was-engraved-and-also-some-items-that-werent-what-if-i-only-want-to-return-the-non-engraved-items-1791424.md): If your order included both engraved and non-engraved items, and you wish to return only the non-engraved portion, our Customer Service team will be happy to assist you directly with that request. You can reach us via email at customerservice@cross.c
- [When will I receive my refund after returning an item?](https://help.cross.com/en-US/when-will-i-receive-my-refund-after-returning-an-item-1791455.md): Once we receive your returned item, we will conduct a quick verification to ensure it's in good condition. Your refund will then be processed after this verification is complete, typically within 5 - 7 business days.
- [How will I receive my refund? Can I choose how I get it?](https://help.cross.com/en-US/how-will-i-receive-my-refund-can-i-choose-how-i-get-it-1791462.md): Yes, you have a choice! For your convenience, you can opt to receive your refund either back to your original payment method or as store credit for future purchases.
- [How do I get a return shipping label? Is there a cost for it?](https://help.cross.com/en-US/how-do-i-get-a-return-shipping-label-is-there-a-cost-for-it-1791466.md): Getting your return label is simple and at no cost to you. If you initiate your return through our online return portal, the label will be issued directly there. For orders that need a specific request through our Customer Service department, we will
- [What about orders outside of the USA?](https://help.cross.com/en-US/what-about-orders-outside-of-the-usa-2010984.md): At this time, all international orders that ship outside of the USA are final sale and cannot be returned or exchanged.
- [What is the cost of standard U.S. shipping?](https://help.cross.com/en-US/what-is-the-cost-of-standard-u-s-shipping-1006792.md): $8.95 USD on writing instruments and accessories. Free standard shipping on most orders of $75 USD or more (pre-tax and pre-shipping amount).
- [Where does Cross ship its products?](https://help.cross.com/en-US/where-does-cross-ship-its-products-1773323.md): We are pleased to offer shipping services to the contiguous 48 United States. At this time, we are unable to ship to Alaska, Hawaii, or Puerto Rico.
- [Where does the free shipping offer apply?](https://help.cross.com/en-US/where-does-the-free-shipping-offer-apply-1006793.md): The free shipping offer is valid only in the USA and Canada.
- [When are orders processed?](https://help.cross.com/en-US/when-are-orders-processed-1006794.md): Standard (non-engraved/non-gift wrapped) in-stock orders received Monday to Friday before 2:00 P.M. EST are processed within three business days. Engraved or gift-wrapped in-stock orders generally ship within five business days. Allow up to an additional five days for delivery.
- [Can orders be changed or canceled?](https://help.cross.com/en-US/can-orders-be-changed-or-canceled-1006795.md): Orders are processed immediately upon placement and cannot be changed or canceled. Customers are advised to review orders carefully before confirming.
- [How to check order status?](https://help.cross.com/en-US/how-to-check-order-status-1006796.md): Order status can be checked using the provided link on the A.T. Cross website.
- [What are customer service hours and their contact information?](https://help.cross.com/en-US/what-are-customer-service-hours-and-their-contact-information-1006797.md): We're here to help! Customer service is available Monday through Friday, 9:00 A.M. to 5:00 P.M. Eastern Time. You can reach us by phone at 1-800-282-7677 or via email at customerservice@cross.com.
- [What is SavedBy Package Protection?](https://help.cross.com/en-US/what-is-savedby-package-protection-6207399.md): SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.
- [How Much Does it Cost?](https://help.cross.com/en-US/how-much-does-it-cost-6207403.md): SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.
- [Do I need SavedBy?](https://help.cross.com/en-US/do-i-need-savedby-6207406.md): You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.
- [How do I use my SavedBy Protection?](https://help.cross.com/en-US/how-do-i-use-my-savedby-protection-6207409.md): If you have issues with your package, reach out to SavedBy directly here: https://customer.savedby.io/. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies
- [How long do I have to wait until I can receive a new package?](https://help.cross.com/en-US/how-long-do-i-have-to-wait-until-i-can-receive-a-new-package-6207413.md): SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.
- [Will SavedBy reach out to me directly?](https://help.cross.com/en-US/will-savedby-reach-out-to-me-directly-6207616.md): SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it!. If you have any questions for their team, or have filed a claim, they will email you dir
- [How can I cancel my ink subscription?](https://help.cross.com/en-US/how-can-i-cancel-my-ink-subscription-6729169.md): We making canceling your ink refill subscription easy. Simply access your Cross account at https://account.cross.com/orders using the email address you used to place your order. Then, click the Manage Subscription button at the top of the page to acc
- [How can I edit or update my ink subscription?](https://help.cross.com/en-US/how-can-i-edit-or-update-my-ink-subscription-6729188.md): We make updating your ink refill subscription easy. Simply access your Cross account at https://account.cross.com/orders using the email address you used to place your order. Then, click the Manage Subscription button at the top of the page to access
- [Will I get a reminder email before each subscription order?](https://help.cross.com/en-US/will-i-get-a-reminder-email-before-each-subscription-order-6729532.md): Yes! You will receive an email reminder 3 days before each shipment. This email will include links to access your subscription should you need to edit or cancel your subscription.
- [Are ink refills available outside of the United States?](https://help.cross.com/en-US/are-ink-refills-available-outside-of-the-united-states-6729202.md): No. Unfortunately, our ink refill subscriptions are currently only available to customers in the United Sates.
- [What does the Lifetime Mechanical Warranty cover?](https://help.cross.com/en-US/what-does-the-lifetime-mechanical-warranty-cover-1006799.md): All Cross-writing instrument mechanisms are unquestionably guaranteed against mechanical failure, regardless of age. Mechanical failure is defined as a defective product or one unable to function due to construction or workmanship defects when used per Care & Use Instructions.
- [How do I submit a product for warranty service?](https://help.cross.com/en-US/how-do-i-submit-a-product-for-warranty-service-1006800.md): Defective products must be returned to A.T. Cross at the customer's expense (including shipping and insurance fees). There is a $20 processing fee per return. If the item is deemed defective, it will be repaired or replaced with a similar or equivalent item.
- [Where do I send my warranty?](https://help.cross.com/en-US/where-do-i-send-my-warranty-6325424.md): Once you submit a claim through the Warranty Portal you will receive an email confirmation with instructions, including where to mail your claim. Claims mailed directly to our corporate address will not be eligible for consideration.
- [What if my product cannot be repaired or replaced?](https://help.cross.com/en-US/what-if-my-product-cannot-be-repaired-or-replaced-1006801.md): In the instance that your product cannot be repaired or a suitable replacement is unavailable, we will issue a Gift Card for the current value of the item. Please allow approximately two weeks for the processing of such claims.
- [What are the exclusions to the warranty coverage?](https://help.cross.com/en-US/what-are-the-exclusions-to-the-warranty-coverage-1006802.md): Exclusions include normal wear and tear, misuse, ink leaks, unauthorized repairs, non-Cross refills, damage due to accidents or external causes, and damage from repairs by unauthorized personnel.
- [What is the warranty for Cross Tech products?](https://help.cross.com/en-US/what-is-the-warranty-for-cross-tech-products-1006803.md): Cross Tech Pro and Townsend® Fine Tip Stylus Pens are guaranteed against electronic failure for one year from the date of purchase. Mechanical failures are covered by the Lifetime Mechanical Warranty. Stylus tips are consumable and replaced under the One-Year Electronic Warranty only if defective.
- [What is the warranty for leather accessories?](https://help.cross.com/en-US/what-is-the-warranty-for-leather-accessories-1006804.md): All Cross-branded leather accessories and journals are guaranteed for two years from the date of purchase against mechanical failure and defects in workmanship. Replacement will be offered for defective items that cannot be repaired.
- [How to handle warranty claims outside the U.S.?](https://help.cross.com/en-US/how-to-handle-warranty-claims-outside-the-u-s-1006805.md): For products purchased or used outside the U.S., notify your local dealer or distributor. Contact details for international distributors are available on the Cross website.
- [Where are engraving services available?](https://help.cross.com/en-US/where-are-engraving-services-available-1773186.md): Our engraving services are available for orders shipped within the U.S. only.
- [Can engraved products be returned?](https://help.cross.com/en-US/can-engraved-products-be-returned-1773187.md): Due to their personalized nature, engraved products cannot be returned for exchange or refund, unless there's a manufacturing defect.
- [What type of characters can be engraved?](https://help.cross.com/en-US/what-type-of-characters-can-be-engraved-1773188.md): We engrave alphanumeric characters (A-Z, 0-9) in Times regular or Block script only, up to 22 including spaces. Please note that emojis, special characters, and/or other symbols cannot be engraved.
- [Will the engraving look exactly like the online preview?](https://help.cross.com/en-US/will-the-engraving-look-exactly-like-the-online-preview-1773189.md): The images provided online are simulations intended to give you an idea of the final product. The actual engraving, including the script font, may vary slightly from the online representation.
- [Are there any content restrictions for engraving?](https://help.cross.com/en-US/are-there-any-content-restrictions-for-engraving-1773191.md): Yes, we reserve the right to reject any engraving requests that contain profanity
- [If I order a pen and pencil set, will both items be engraved?](https://help.cross.com/en-US/if-i-order-a-pen-and-pencil-set-will-both-items-be-engraved-1773192.md): For pen and pencil sets, the same engraving will be applied to both items to ensure consistency.
- [How long does it take to process engraved orders?](https://help.cross.com/en-US/how-long-does-it-take-to-process-engraved-orders-1773193.md): Please allow 14-18 business days for the processing of engraved orders. If your order also includes gift wrapping, please allow an additional business day for processing.
- [How can I identify the correct refill for my Cross pen?](https://help.cross.com/en-US/how-can-i-identify-the-correct-refill-for-my-cross-pen-1791485.md): To determine the appropriate refill for your Cross pen, first identify the type of pen you have. Here are some general guidelines:. Please note, refill reference numbers may change over the time, but we maintain standard mechanisms and sizes for our
- [Can I use a rollerball refill in a ballpoint pen or vice versa?](https://help.cross.com/en-US/can-i-use-a-rollerball-refill-in-a-ballpoint-pen-or-vice-versa-1791487.md): Unfortunately, rollerball and ballpoint refills are not interchangeable due to differences in their mechanisms and barrel designs. A rollerball refill will not fit or function correctly in a pen designed for a ballpoint and vice versa. If you like th
- [What should I do if my fountain pen ink doesn't flow properly to the nib?](https://help.cross.com/en-US/what-should-i-do-if-my-fountain-pen-ink-doesnt-flow-properly-to-the-nib-1791535.md): If you experience an issue where the ink cartridge does not feed through to the nib properly, we recommend the following steps for pen maintenance:. -Disassemble the Pen: Remove the nib, feed, and ink cartridge or converter. -Rinse the Nib: Rinse the
- [How do I open a Cross pen to replace the refill?](https://help.cross.com/en-US/how-do-i-open-a-cross-pen-to-replace-the-refill-1791538.md): For a Cross Fountain Pen, pull the cap off, unscrew the section above the nib, remove the existing ink cartridge, and insert a new one. For a Ballpoint, retract the tip, unscrew to remove the old refill, and insert a new one. Rollerball pens require